SAVE THE DATES! Citizen-Centered Leadership proudly presents:

Leading by Design

A three-part webinar series that looks at the impact of system responses to the social reality that faces people with disabilities.


Leadership, in the context of true person-centered practice, is a “waking up to people’s capacities and the organizational and systemic practices that devalue and demean those capacities. Once leadership wakes us up, we face a choice. We can go back to sleep, we can leave the field, or we can join in inventing ways that bring us closer to our highest purposes.” - John O’Brien (from Conversations on Citizenship and Person-Centered Work, 2011. p. 114)

When positive change comes for people with disabilities, it’s because people come to realize that most service organizations have the tendency to engage in actions that avoid addressing the social reality that faces people with disabilities. This three-part webinar series invites participants to explore what it means to be person-centered through a variety of lenses. Each 90 minute session will offer a different contextual framework in which to examine the degree to which disability service organization designs lead to authentic person-centered practice.


The webinar series is primarily intended for audiences who are interested in understanding the influences of person- centered service design and implementation in a system- centered service culture. Those who influence decisions that impact the lives of people with disabilities, particularly in structured services and programs may find these webinars most useful.

  • Executive Directors
  • Program Managers
  • Program/Service Coordinators
  • Advocates of Persons with Disabilities


May 2, 2018, 3:00 – 4:30 p.m. EDT
Call and Response: Three Questions that Drive
Organizational Design and Person-Centered Practice

May 16, 2018, 3:00 – 4:30 p.m. EDT
Compliance or Community? The Transformational Threshold
and Person-Centered Outcomes

May 30, 2018, 3:00 – 4:30 p.m. EDT
The Collateral Damage of Good Intentions: How Service
Culture Disables or Empowers People

Fundamentals of Person-Centered Work

A 12-week online course requiring an investment in an “inside-out” approach to working with people with disabilities. Participants actively commit to sit with productive tension throughout 12 weeks of discovery and exploration (six live webinar sessions punctuate the on-line course content) of what it means to be person-centered and inclusive.


This course is a provocative 12-week program that combines six interactive webinars with a self-paced online theory- to-practice curriculum designed to take the guesswork out of what it means to be truly person-centered and to build social inclusion with people with disabilities. More than a training, participants will be immersed in a learning experience that is guided by people with disabilities, recorded interviews with experts, reflective and field-based applied learning, facilitated discussion and more. Be prepared for an “inside-out” experience. Every participant of this course engages and works with a minimum of two learning partners—one of whom must be a person with a disability—throughout the course. These partners, along with the other participants in the course, serve as guides and supporters throughout the learning journey.


Value-driven principles like inclusion, belonging, contribution and leadership are universal, and as such, this course is appropriate for anyone wishing to explore or study them. It is important to note that this course was written to provide disability service providers and practitioners a safe place to return to the roots of person-centered planning and practice; to listen to the voices of experience; apply theory to practice; and to share thoughts and ideas with others on a similar quest. This course is especially recommended for:

  • Executive directors
  • Program managers
  • Service and/or program coordinators
  • Direct support professionals
  • Social workers
  • Counselors
  • Community inclusion practitioners/specialists


June 13, 2018 3:00 – 4:30 p.m. EDT
Fundamentals of Person-Centered Practice: Welcome and
Orientation/Citizen-Centered Leadership webinar

July 11, 2018 3:00 – 4:30 p.m. EDT
Learning Community/Debrief Field Activities webinar

July 18, 2018 3:00 -4:30 p.m. EDT
Fundamentals of Person-Centered Practice: Community
Inclusion and the Integrity Gap webinar

August 15, 2018 3:00 – 4:30 p.m. EDT
Learning Community/Debrief Field Activities webinar

August 22, 2018 3:00 - 4:30 p.m. EDT
Fundamentals of Citizenship, Real Wealth and Valued
Outcomes/Experiences webinar

September 19, 2018 3:00 – 4:30 p.m. EDT
Learning Community/Debrief Field Activities/Farewell webinar